0124-4110400 99532 29944
A to Z Enterprises

Terms & Conditions

1. Acceptance of Terms

Welcome to the website of A to Z Enterprises ("we", "us", "our"). By accessing or using www.atozsalenservice.com (the "Website"), booking any service, or purchasing any product from us, you ("Customer", "you", "your") agree to be bound by these Terms and Conditions ("Terms"), along with our Privacy Policy and Refund Policy. If you do not agree with any part of these Terms, please do not use the Website or our services.

2. About Us

A to Z Enterprises provides RO water purifier sales, repair, installation, AMC (Annual Maintenance Contract), water testing, and water treatment solutions, including water softeners and commercial/industrial RO plants, in Gurgaon and across Delhi NCR.

Registered Office: 60/18, LGF, Friends Colony, Gurgaon – 122001 (Haryana), India

3. Brand and Product Disclaimer

All brand names, logos, and trademarks displayed on the Website, including Kent, Aquaguard, Pureit, Livpure, Blue Star, Havells, AO Smith, POLLSTAR, Aquafresh, AQUA, and others, are the sole property of their respective owners. They are shown only for customer information and reference.

A to Z Enterprises is not the authorized seller, reseller, or service center for all the brands mentioned on the Website. We service various brands subject to model and spare parts availability. Use of a brand name does not imply endorsement by, or affiliation with, that brand unless expressly stated. Warranty on brand-new products, where applicable, is provided by the respective manufacturer on its own terms.

4. Services We Offer

Our services include:

  • RO Repair: Doorstep inspection, fault diagnosis, repair, filter and membrane replacement, TDS testing, and performance checks for domestic water purifiers.
  • RO Installation: Installation of RO water purifiers for homes and offices, including plumbing connections, wall mounting, and water testing.
  • AMC Service: Scheduled maintenance visits, filter replacement, membrane cleaning, TDS checks, and breakdown support as per the selected plan.
  • Water Testing: Testing of TDS, pH, hardness, and other water quality parameters.
  • Product Sales: Water purifiers, water softeners, and commercial/industrial RO plants.

The scope, inclusions, and exclusions of each service are as described on the relevant service page, in your quotation, or in your AMC plan document.

5. Booking a Service

  • You can book a service through the Website booking form, by phone, or on WhatsApp.
  • You must provide accurate and complete information, including name, mobile number, address, and details of the issue or product.
  • A booking is confirmed only after our team contacts you or sends a confirmation. Our team generally calls within 15 minutes of an online booking to finalize the slot, but this is an estimate and not a guarantee.
  • Service timings are approximate. Delays may occur due to traffic, weather, technician availability, or earlier jobs running longer than expected.
  • Service is provided within our serviceable areas. We reserve the right to decline bookings outside these areas.

6. Pricing and Charges

  • The starting price displayed on the Website (for example, RO Repair from ₹399) is the visit or inspection charge. It does not include the cost of spare parts, filters, membranes, or additional labor, unless stated otherwise.
  • After inspection, our technician will inform you of the diagnosis and the estimated cost of repair or replacement. Work will begin only after you approve the estimate.
  • Prices of products on the Website are indicative and may change without prior notice. Product prices are confirmed at the time of quotation or order. The "Enquire Now" option does not constitute a binding order or offer.
  • Applicable taxes, such as GST, will be charged where required by law.
  • If a visit charge is adjustable against the final bill, this will be clearly communicated at the time of booking.

7. Payment Terms

  • Payment can be made via UPI, credit/debit card, cash, or other methods offered at the time of booking, including Pay on Service.
  • Online payments are processed by third-party payment gateways. We do not store your card, CVV, or UPI PIN details.
  • Payment for spare parts, products, and installation is due at the time of delivery or completion of service, unless a different arrangement is agreed in writing.
  • For commercial and industrial RO plants, payment schedules (advance, milestone, or balance) will be as stated in the quotation or agreement.
  • We will provide a bill or invoice for payments made. Please verify the details on it.

8. Cancellation and Rescheduling

  • You may cancel or reschedule a booking by calling or messaging us before the technician is dispatched.
  • If the technician has already been dispatched or has arrived at your location, a visit charge may apply.
  • We may cancel or reschedule a booking due to unavoidable circumstances, in which case we will inform you and offer a new slot or a refund of any amount already paid for that booking.
  • If you are unavailable at the scheduled time and the technician cannot reach you or access the product, the visit may be treated as completed and charged accordingly.

9. Refunds

Refunds, where applicable, are processed as per our Refund Policy available on the Website. Approved refunds are generally credited to the original payment method within the timeline stated in the Refund Policy. In case of any conflict between these Terms and the Refund Policy on refund matters, the Refund Policy will prevail.

10. Spare Parts and Warranty

  • We aim to use quality spare parts. Parts may be genuine, compatible, or alternative parts depending on model availability and your choice. Your technician will inform you which type is being used.
  • Warranty on spare parts and repair work, if any, will be as mentioned on your bill or job card. [Insert warranty period, for example, 30 days on service and as per manufacturer terms on parts.]
  • Warranty does not cover damage caused by misuse, power fluctuations, unqualified third-party repairs, physical damage, poor water quality beyond the purifier's design limits, natural calamities, or failure to follow maintenance guidance.
  • Consumables such as filters, membranes, and UV lamps have a limited life, which depends on water quality and usage.
  • New products sold by us carry the manufacturer's warranty, if any, as per the manufacturer's terms.

11. AMC (Annual Maintenance Contract) Terms

  • Our AMC plan typically includes scheduled service visits per year, filter replacement, membrane cleaning, TDS checking, and breakdown support, as described in your plan at the time of purchase.
  • The exact inclusions, exclusions, validity period, visit schedule, and price will be stated in your AMC document or confirmation message.
  • AMC does not cover damage caused by misuse, accidents, power surges, natural calamities, or unauthorized repairs, and may not cover certain major parts unless expressly included.
  • AMC fees are generally non-transferable and are non-refundable after service has begun, except as stated in the Refund Policy or your plan document.
  • Renewal terms and any price changes will be communicated before the AMC expires.

12. Product Sales, Delivery and Installation

  • Product availability, specifications, and prices are subject to change. Product images are for illustration only.
  • Delivery and installation timelines are estimates and may vary depending on stock, location, and site readiness.
  • For industrial and commercial RO plants and water softeners, a site survey and water analysis may be required before we confirm a quotation. Final specifications, capacity, and pricing will be as per the written quotation or agreement.
  • You are responsible for providing suitable site conditions, including a water source, drainage, electricity supply, and adequate space for installation.
  • Risk of loss or damage passes to you on delivery or installation, as applicable. Please inspect the product on delivery and inform us immediately of any visible damage or defect.

13. Water Testing Disclaimer

Water test results are based on the sample taken and the testing method used at the time of the test. Results may vary with the source, time, and storage conditions of the water. Our testing is for general guidance on water quality and does not replace testing by an accredited laboratory where legal, medical, or regulatory certification is required.

14. Customer Responsibilities

You agree to:

  • Provide accurate contact details, address, and product information.
  • Ensure a responsible adult is present at the service location, and give our technician safe access to the product and the service area.
  • Ensure that electricity and water supply are available at the time of service.
  • Inform us of any known issues, previous repairs, or special conditions related to the product.
  • Treat our technicians with courtesy and respect. We may refuse or discontinue service in case of abusive, threatening, or unsafe behavior.
  • Not ask our staff to carry out work outside the agreed scope or in unsafe conditions.

15. Website Use

You agree not to:

  • Use the Website for any unlawful, fraudulent, or harmful purpose.
  • Submit false or misleading information or impersonate any person.
  • Attempt to gain unauthorized access to our systems, interfere with the Website's operation, or introduce viruses or malicious code.
  • Copy, scrape, or reproduce Website content for commercial use without our written permission.

16. Intellectual Property

Except for third-party brand names and logos, all content on the Website, including text, graphics, the A to Z Enterprises name and logo, layout, and images, is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or use it without our prior written consent.

17. Reviews and Feedback

By submitting a review, rating, or feedback, you grant us a non-exclusive, royalty-free right to display and use it on our Website and marketing materials. We may remove any content that is unlawful, abusive, misleading, or inappropriate.

The Website may link to third-party sites and services, such as payment gateways, social media pages, WhatsApp, and Google Maps. We do not control these and are not responsible for their content, availability, or privacy practices. Your use of them is at your own risk and subject to their terms.

19. Limitation of Liability

To the fullest extent permitted by law:

  • We provide the Website and services on an "as available" basis, and do not guarantee that the Website will be uninterrupted or error-free.
  • We are not liable for indirect, incidental, special, or consequential losses, including loss of profit, data, or business, arising out of your use of our Website, products, or services.
  • Our total liability for any claim relating to a service or product shall not exceed the amount you paid to us for that specific service or product.
  • We are not liable for delays or failures caused by events beyond our reasonable control (see Section 21).
  • Nothing in these Terms limits any liability that cannot be excluded under applicable law, including your rights as a consumer under the Consumer Protection Act, 2019.

20. Indemnity

You agree to indemnify and hold harmless A to Z Enterprises, its owners, employees, and technicians from any claims, losses, damages, or expenses arising from your breach of these Terms, your misuse of the Website or services, or the provision of false information.

21. Force Majeure

We are not responsible for any delay or failure in performing our obligations caused by events beyond our reasonable control, including natural disasters, floods, extreme weather, strikes, lockdowns, government orders, power or network failures, pandemics, and supply chain disruptions.

22. Privacy

Your use of the Website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please read it at https://www.atozsalenservice.com/privacy-policy.

23. Communication

By providing your contact details, you agree that we may contact you by phone, SMS, WhatsApp, or email about your bookings, services, AMC reminders, and, where you have agreed, offers and updates. You can opt out of promotional messages at any time by contacting us.

24. Suspension and Termination

We may suspend or refuse service, or restrict access to the Website, without notice if you breach these Terms, provide false information, misuse our services, or behave in an abusive or unsafe manner. Provisions that by their nature should survive termination, such as payment obligations, limitation of liability, and indemnity, will continue to apply.

25. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated "Last Updated" date. Your continued use of the Website or services after changes are posted means you accept the revised Terms. We encourage you to review this page periodically.

26. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. We encourage you to first contact us so we can try to resolve any dispute amicably. If a dispute is not resolved, it shall be subject to the exclusive jurisdiction of the courts at Gurgaon, Haryana, without affecting any rights you may have under consumer protection laws.

27. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

28. Contact Us

For any questions, concerns, or complaints about these Terms or our services, please contact:

A to Z Enterprises

Address: 60/18, LGF, Friends Colony, Gurgaon – 122001 (Haryana), India

Email: info@atozsalenservice.com

RO Service Support: +91 99532 29944

Industrial RO Enquiries: 0124-4110400

Working Hours: Mon–Sat, 9:00 AM – 6:00 PM; Sunday, 10:00 AM – 5:00 PM

Disclaimer: All the products / logo displayed on our website are sole property of their respective Brand. We are not the authorized seller/reseller for all the brands mentioned on the website. Products are displayed for customer information and reference purposes only, helping customers learn about the available brands/products and make better product selections.